The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Requests for support
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To allow us to reach out to you
- To enable effective consultancy to take place
We use the information that you have given us in order to:
- Provide a focused and detailed consultancy session
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- (a) Your consent. You are able to remove your consent at any time by contacting lucy@lucybliss.co.uk
- (b) We have a contractual obligation.
- (c) We have a legal obligation.
- (d) We have a vital interest.
- (e) We need it to perform a public task.
- (f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your contact details, initial questions, and summary of session for 1 year in case you wish to have further sessions with us. Children's names will be stored as initials only. We will then securely dispose of your information from our system.
Your data protection rights
Under data protection law, you have the following rights:
Right of accessYou can ask us for copies of your personal information.
Right to rectificationYou can ask us to correct inaccurate or incomplete information.
Right to erasureYou can ask us to erase your personal information in certain circumstances.
Right to restrictionYou can ask us to restrict the processing of your information in certain circumstances.
Right to objectYou have the right to object to the processing of your personal information in certain circumstances.
Right to portabilityYou can ask us to transfer your information to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline:
0303 123 1113
Website:
www.ico.org.uk